Airtel Customer Care Toll-Free No, eMail (Contact Us 24×7)

Need to Contact Airtel Customer Care? Then Get the Contact Details from Here.

For all your concerns regarding Airtel services, this is the right place to find all their contact information. We will provide you with all the needed means to reach out to all Airtel customer care representatives.

airtel customer care

If you are a current Airtel account holder, this information should be important for you. This will be useful for all types of concerns, such as account login, network issues, and Open Network queries. So the next time something came up, you will have options as to which contact info will you use to reach out to them.

As all services have their flaws, downsides, and unexpected downtimes, you should be able to get the necessary information from this page similar to using the Airtel Smartbytes app. We will also tell you about Airtel customer care office hours and some important reminders to deal with when filing a complaint, reporting incident, or just basic inquiry.

Airtel Customer Care

There are a couple of ways where you can reach and contact Airtel customer care including the Airtel Broadband Customer Care. That means you will have more options when the other contact info is either unavailable or out of reach.

The Airtel is one of the largest fixed telephony providers in Asia. And in India, the telecom company is the second largest provider of broadband and subscription television services.

So now you can imagine how many people are relying on Airtel to maintain excellent services. And this is why as an Airtel customer, you should be aware of their customer service outlets and how to reach them.

Airtel Customer Care Numbers

Some of the numbers of airtel which you can dial 24×7 are the following.

  • Query/Request Helpline: 121
  • for complaints & service requests: 198
  • for Non-Airtel number: 016-78600786
  • for Postpaid: 9810012345
  • for Prepaid: 9810198101

Airtel Customer Support eMail IDs

Email Id’s related to airtel care are the following.


Airtel Main Office Contact Details

You really should not dial these numbers for anything normal, however just incase you need.

  • Tel. No.: +91 11 4666 6100
  • Fax No.: +91 11 4666 6411

For Airtel Product Inquiries

If you have questions about a specific product of Airtel, you may use and dial the 121 using your Airtel number. If you are using a non-Airtel number, you may reach them by using these numbers:

9810012345 for Postpaid

9810198101 for Prepaid

For Airtel Complaints and Grievances

If you have some serious concerns, complaints, or any unsatisfactory experience with Airtel services, you may dial the 121 number using your Airtel SIM.

Appellate Authority

For follow-ups, an unsatisfactory resolution to complaints, and appeals, you may call or email Airtel Appellate Authority on this link.

There are some notes when filing an appeal that a customer must keep in mind. This will ensure that the request will get enough time for review and appropriate action.

  • The first thing to remember is that the Appellate Authority is only available between 9:30 am to 6:30 pm from Monday to Friday. That means, beyond those times, your request might not be attended properly or that no Appellate Authority will be able to accommodate the request.
  • The second thing is that since this is already an appeal, there should be a Service Request No. that was provided earlier. Otherwise, the appeal will not be honored or that any Appellate Authority will not accommodate it.
  • The appeal should be submitted within 90 days starting when the resolution request was acknowledged. That means that within the time period when the complaint center gave you the Service Request No., you will only have until three months to file for an appeal.
  • Lastly, an Appellate Authority should give you a Unique Reference Number within three days of reporting the issue. If you do not get a number, that means you should follow up on your request.

Nodal Team

For complaints that were not resolved the way you want, you may raise the case to Airtel Nodal Team. You may reach them at this link along with their number and email:

CircleE-Mail AddressPhone No.Office Address Airtel Limited, Oceanic Towers, 8th Floor, 101 Santhome High Road, Chennai 600 028
AP and Airtel Limited, Splendid Towers, Huda Road, Opp. Begumpet Police Station, Begumpet, Hyderabad – 500016 Airtel Limited, Bharti House, Six mile Khanapara, Guwahati – 781022 Airtel Limited, Plot No 41 & 42, Industrial Park , Sector 2,Growth Center, Saha, Distt Ambala , state- Haryana Airtel Limited, SL Avenue, N H Bypass Kundanoor Jn,Maradu P O Kochi, 682304, Kerala Airtel Limited, Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal
Maharashtra and Airtel limited, Plot No. 3/1, North Tower, ePark, MIDC Knowledge park, Kharadi, Pune- 110014 Airtel Limited, 7th Floor , Interface Building No 7 , Interface , Link Road , Malad west , Mumbai – 400064 , Maharashtra
Tamil Airtel Limited, Oceanic Towers, 8th Floor, 101 Santhome High Road, Chennai 600028
UP Airtel Limited, TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow – 226010
UP West and Airtel Limited, B38/C1, Sector 57, Noida- 201301 Uttar Pradesh
West Airtel Limited, Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal
Bihar and Airtel Limited, Plot no 18, Patliputra Industrial area, Patna 800013, Bihar, India
Delhi Airtel Limited, Plot No. 16, Udyog Vihar, Phase – IV, Gurgaon – 122015 Airtel Limited, Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380 054
Himachal Airtel Limited, Block No. 11 A, SDA Complex, Kasumpti, Shimla 171009
Jammu and Airtel Limited, B2, 3rd Floor, South Block, Bahu Plaza, Gandhi Nagar, Jammu, Jammu & Kashmir 180012 Airtel Limited, No 55, divyashree towers , Bannerghatta Road Bangalore – 560029
MP and Airtel Limited, 3rd Floor, Metro Towers, AB Road, Near Vijay Nagar , Indore, Madhya Pradesh
North Hexacom Limited,Modrina Mansion, 1st Floor, Laitumukrah Main Road, Shillong- 793003 Airtel Limited, Infocity Campus, 6th Floor, E-13/1, Chandaka Industrial Estate, Chandrasekharpur, Bhubaneswar-751024, Odisha Airtel Limited, Plot No.21, Rajiv Gandhi Technology Park, Chandigarh 160101 Hexacom Limited, K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur-302001, Rajasthan


For less immediate concerns, you may use the Airtel customer care email address. This might not be as quick as the phone call, but it will still be accommodated nevertheless. Plus, you will have a more comprehensive copy of the history of the whole conversation.

In Conclusion

These are all the contact information of Airtel customer care representatives. It would be best to save these numbers and emails for later use. Or better yet, save this page as a bookmark so you can access all this information in just a tap of a finger.

As an Airtel customer, what are your experience using their services? Tell us your story. We would love to know how Airtel fares with regards to quality customer service.

If you have other concerns or questions that you want to address us, feel free to leave a message in the comment section below. We will be more than willing to assist you in any way we can.

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